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FAQ
Credit File
What is in my credit file?
Can I consult my credit file?
There are errors in my credit file. How can I correct them?
The credit office refused to correct the errors in my credit file. How can I exercise my rights?
Am I obliged to accept someone consulting my credit file?
Agreements with public utility companies
My electricity bill is overdue. What can I do?
Is it true that Hydro-Quebec allows people with low income to make special arrangements?
Preauthorized debit
My insurance company debited my account twice instead of once last month. What can I do when errors occur with regard to preauthorized debit?
Recovery
A debt collector telephones me several times a week. What are my rights?
Can a creditor seize my social assistance cheque?
Can a bailiff come to my home at any time?
I have a job. Can the court order part of my salary to be garnished in order to repay my debts?
Repayment from your account
Can someone take money from my account to repay a debt without my consent?
Can the bank repay itself from the employment insurance cheques I deposit in my account?
Basic banking services
Can I cash a government cheque if I don’t have an account in a financial institution?
What do I have to do to open a personal account?
The bank refuses to open an account for me because I have a bad credit rating. Does it have the right to do that?
The bank refused to open an account for reasons that don’t seem valid to me. What can I do?
A credit card issuing company sent me a card I hadn’t applied for. Do they have the right to do that?
My credit card was stolen. Will I have to pay for the transactions that the thief made with my card?
When I received my account statement, I noticed that the card-issuing company had raised my credit limit without notifying me. Are they allowed to do that?
In time of financial crisis
I’m too deeply in debt. What options do I have?
Securities
I want to make investments and I'm looking for a qualified investment dealer. How can I make the right choice?
I’m not satisfied with the advice my investment dealer gives me. What can I do?
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