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FAQs

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Bills and formal notices

What do I have to do to dispute an invoice (heating, telephone, cable, etc.)?
These are the steps to follow:
  • Contact the company’s customer service department
  • Ask the person who answers for his/her name and – if necessary – his/her identification number and try to reach an agreement.
You didn’t obtain satisfaction?
  • Make a complaint to the customer service representative’s supervisor.
That didn't work?
  • Address yourself to upper management.
Still unable to get satisfaction?
  • Send a formal notice to upper management.
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