FAQs
Recovery
A debt collector telephones me several times a week. What are my rights?
A debt collector must first inform send you a collection notice. In addition, if you ask him to communicate with you only in writing, he must respect this request. The best way is to send your request by registered mail. Such a request is valid for three months, and is renewable.If you accept the agent phoning you, he must identify himself each time, and can only phone you between 8 a.m. and 8 p.m. Monday to Saturday, public holidays excluded.
Debt collectors do not have the right to threaten, intimidate or harass you. If you think that the practices of an agent are illegal, lodge a complaint with the Office de la protection du consommateur (1 888 672-2556).
