FAQs
Commercial Practices
Last week, I went to the supermarket in order to buy a product that was advertised as being on sale. There was none on the shelves and a clerk told me that there they had no more in stock. Do I have any recourse?
Yes. You can ask for a product of a comparable type at the same or higher price, or a rain check (this enables you to benefit from the discount when the product you want is on the shelves again). You can also lodge a complaint with the
Office de la protection du consommateur. Under the terms of the
Consumer Protection Act, when a retailer announces a product on sale, he is obliged to make sure that there are sufficient quantities to cater to the response elicited by his advertisement. The only way he can avoid this obligation is to include the statement “limited quantity” in the advertisement and indicate clearly the actual quantity available.
