Press Room
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November 14th, 2011 - Product Quality and Safety
The precautionary principal is claimed for cellular antennas on Montreal's territorry
The organizations Save our children from the microwave (SEMO), the Quebec Association against air pollution (AQLPA) and Option consommateurs (Oc) require the Canadian government to implement the recommendations of Report of the Standing Committee on Health on the health impact of microwave wireless technologies . We have to recall that the Minister of Health, Leona Aglukkaq, had 90 days to respond from the filing of the report of the Committee, held in December 2010.
The precautionary principal is claimed for cellular antennas on Montreal's territorry
The organizations Save our children from the microwave (SEMO), the Quebec Association against air pollution (AQLPA) and Option consommateurs (Oc) require the Canadian government to implement the recommendations of Report of the Standing Committee on Health on the health impact of microwave wireless technologies . We have to recall that the Minister of Health, Leona Aglukkaq, had 90 days to respond from the filing of the report of the Committee, held in December 2010.
November 4th, 2011 - Commercial Practices
Leading Canadian Consumer Groups Alarmed by Dramatic Increase in Wireless Complaints
Four major Canadian consumer organizations are calling for action from the federal government and the CRTC in light of soaring number of wireless complaints to the Commissioner for Telecommunications Services (CCTS).
Leading Canadian Consumer Groups Alarmed by Dramatic Increase in Wireless Complaints
Four major Canadian consumer organizations are calling for action from the federal government and the CRTC in light of soaring number of wireless complaints to the Commissioner for Telecommunications Services (CCTS).
November 3rd, 2011 - Miscellaneous
Canadian Consumer Initiative meeting with Parliamentarians on the Hill
The Canadian Consumer Initiative, a coalition of four consumer groups to safeguard consumer interests, is meeting with Parliamentarians to inform them of the current challenges facing Canadian consumers.
Canadian Consumer Initiative meeting with Parliamentarians on the Hill
The Canadian Consumer Initiative, a coalition of four consumer groups to safeguard consumer interests, is meeting with Parliamentarians to inform them of the current challenges facing Canadian consumers.
September 21st, 2011 - Commercial Practices
Option consommateurs files a complaint against eight major furniture retailers
for misleading business practices
Option consommateurs files a complaint with the Competition Bureau, the Office de la protection du consommateur and Ontario’s Ministry of Consumer Services against eight major furniture retailers: The Bay, Brault & Martineau, The Brick, (including The Brick Clearance Centre), Dormez-vous, Germain Larivière, Léon, Mattress Mart and Sears. An investigation by the organization has revealed that these companies may employ misleading business practices.
Option consommateurs files a complaint against eight major furniture retailers
for misleading business practices
Option consommateurs files a complaint with the Competition Bureau, the Office de la protection du consommateur and Ontario’s Ministry of Consumer Services against eight major furniture retailers: The Bay, Brault & Martineau, The Brick, (including The Brick Clearance Centre), Dormez-vous, Germain Larivière, Léon, Mattress Mart and Sears. An investigation by the organization has revealed that these companies may employ misleading business practices.
September 20th, 2011 - Commercial Practices
Option consommateurs files complaints against eight major furniture retailers
for misleading business practices
Option consommateurs is holding a press conference to reveal the content of complaints filed with the Competition Bureau, the Office de la protection du consommateurs and Ontario’s Ministry of Consumer Services. These complaints concern eight major furniture retailers who seem to employ misleading business practices. Option consommateurs will also profit from the occasion to present the results of an investigation entitled Genuine or Fake Sales?
Option consommateurs files complaints against eight major furniture retailers
for misleading business practices
Option consommateurs is holding a press conference to reveal the content of complaints filed with the Competition Bureau, the Office de la protection du consommateurs and Ontario’s Ministry of Consumer Services. These complaints concern eight major furniture retailers who seem to employ misleading business practices. Option consommateurs will also profit from the occasion to present the results of an investigation entitled Genuine or Fake Sales?
March 21st, 2011 - Miscellaneous
Option consommateurs will be available to comment on the Federal Budget
Option consommateurs staff Dr. Anu Bose, Head of the Ottawa office and Ms Maryse Guenette, Head of Research and Representation in the Montreal office will be available to the media in the Press Room, the Railway Room, to comment on the March 22, Federal budget in English and French respectively.
Option consommateurs will be available to comment on the Federal Budget
Option consommateurs staff Dr. Anu Bose, Head of the Ottawa office and Ms Maryse Guenette, Head of Research and Representation in the Montreal office will be available to the media in the Press Room, the Railway Room, to comment on the March 22, Federal budget in English and French respectively.
December 14th, 2010 - Food and Product safety
Option consommateurs hails the passage of The Canada Consumer Product Safety Act as a historic occasion for Canada’s consumers
Option consommateurs congratulate the members of the Senate of Canada for passing the Canada Consumer Product Safety Act last night.
Option consommateurs hails the passage of The Canada Consumer Product Safety Act as a historic occasion for Canada’s consumers
Option consommateurs congratulate the members of the Senate of Canada for passing the Canada Consumer Product Safety Act last night.
November 30th, 2010 - Commercial Practices
Telecommmunications
Consumers often left to their own devices, according to Option consommateurs
To coincide with the Canadian Radio and Telecommunications Commission hearings on the Commissioner for Complaints for Telecommunications Services (CCTS), Option consommateurs is releasing its research report Do I have the right number? Customer Service at Telecommunications. The report’s main findings are that consumers are discouraged, at the very outset, from lodging complaints, secondly, that the CCTS is almost unknown to consumers and finally, that the CCTS does not have the power to address the recurring problems of consumers through adequate regulation.
Telecommmunications
Consumers often left to their own devices, according to Option consommateurs
To coincide with the Canadian Radio and Telecommunications Commission hearings on the Commissioner for Complaints for Telecommunications Services (CCTS), Option consommateurs is releasing its research report Do I have the right number? Customer Service at Telecommunications. The report’s main findings are that consumers are discouraged, at the very outset, from lodging complaints, secondly, that the CCTS is almost unknown to consumers and finally, that the CCTS does not have the power to address the recurring problems of consumers through adequate regulation.
October 7th, 2010 - Miscellaneous
Federal Budget
Option consommateurs proposes a consumer-oriented budget
Option consommateurs, the Montreal-based consumer rights organization, appeared before the Standing Committee on Finance of the House of Commons, in Ottawa on Wednesday, October 6, 2010 to present their recommendations for the forthcoming federal budget.
Federal Budget
Option consommateurs proposes a consumer-oriented budget
Option consommateurs, the Montreal-based consumer rights organization, appeared before the Standing Committee on Finance of the House of Commons, in Ottawa on Wednesday, October 6, 2010 to present their recommendations for the forthcoming federal budget.
October 7th, 2010 - Food and Product safety
Option consommateurs urges the speedy adoption by Parliament of Bill C-36 The Consumer Product Safety Act
Option consommateurs urges Parliament to pass the Consumer Product Safety Bill C-36, which was brought to the floor of the House of Commons this afternoon. An earlier version of the bill had had the support of all parties in the House of Commons.
Option consommateurs urges the speedy adoption by Parliament of Bill C-36 The Consumer Product Safety Act
Option consommateurs urges Parliament to pass the Consumer Product Safety Bill C-36, which was brought to the floor of the House of Commons this afternoon. An earlier version of the bill had had the support of all parties in the House of Commons.
June 4th, 2010 - Miscellaneous
Consumers' Gains in Copyright Bill Can be Taken Away by Media Companies
Consumers' Gains in Copyright Bill Can be Taken Away by Media Companies
The Canadian Consumer Initiative today cautioned consumers that the Government’s proposed Copyright Modernization Act, Bill C-32, permits existing and new consumer use rights such as backing up content, time- and format-shifting to be taken away by digital locks and license agreements.
April 16th, 2010 - Banking Services
Code of Conduct for the Credit and Debit Card
Consumer choice has been respected, says Option consommateurs
Option consommateurs enthusiastically welcomes this morning's release of the new Code of Conduct for Debit and Credit Cards by the Minister of Finance. Mr. Flaherty has listened to consumers and incorporated their interests in this new code.
Code of Conduct for the Credit and Debit Card
Consumer choice has been respected, says Option consommateurs
Option consommateurs enthusiastically welcomes this morning's release of the new Code of Conduct for Debit and Credit Cards by the Minister of Finance. Mr. Flaherty has listened to consumers and incorporated their interests in this new code.
March 15th, 2010 - Commercial Practices
World Consumer Rights Day: Option consommateurs urges the federal Finance Department to respect and promote consumer rights
Option consommateurs is marking World Consumer Rights Day by calling Department of Finance Canada’s attention to the major principles that ought to be guiding its interventions with regard to the debit and credit card system.
World Consumer Rights Day: Option consommateurs urges the federal Finance Department to respect and promote consumer rights
Option consommateurs is marking World Consumer Rights Day by calling Department of Finance Canada’s attention to the major principles that ought to be guiding its interventions with regard to the debit and credit card system.
March 11th, 2010 - Food and Product safety
No food recall poses health risk
Option consommateurs asks Agriculture Minister to intervene
Option consommateurs is concerned over the decision by the Canadian Food Inspection Agency (CFIA) to authorize the sale of potentially contaminated food and has asked federal Agriculture Minister Gerry Ritz to intervene on the issue.
No food recall poses health risk
Option consommateurs asks Agriculture Minister to intervene
Option consommateurs is concerned over the decision by the Canadian Food Inspection Agency (CFIA) to authorize the sale of potentially contaminated food and has asked federal Agriculture Minister Gerry Ritz to intervene on the issue.
March 3rd, 2010 - Miscellaneous
Media release - Option consommateurs to react to federal budget
Please note that Option consommateurs Ottawa’s head office Anu Bose will be presenting her reactions on the federal budget after the partner’s lockup session. She will be available in the Railway Room in the Centre Block of Parliament to answer questions.
Media release - Option consommateurs to react to federal budget
Please note that Option consommateurs Ottawa’s head office Anu Bose will be presenting her reactions on the federal budget after the partner’s lockup session. She will be available in the Railway Room in the Centre Block of Parliament to answer questions.
January 27th, 2010 - Food and Product safety
Federal Government gets failing grade on food safety
Inaction on food safety has earned the federal government a failing grade six months after the Prime Minister’s special investigator Sheila Weatherill tabled recommendations on how to prevent a repeat of the Maple Leaf Foods listeriosis outbreak which killed 22 people and sickened many more.
Federal Government gets failing grade on food safety
Inaction on food safety has earned the federal government a failing grade six months after the Prime Minister’s special investigator Sheila Weatherill tabled recommendations on how to prevent a repeat of the Maple Leaf Foods listeriosis outbreak which killed 22 people and sickened many more.
January 18th, 2010 - Energy
Coalition denounces the termination of Éconologis, the only program aimed at reducing energy bills in low-income households
A coalition of organizations is strenuously denouncing the decision by Agence d’efficacité énergétique (AEÉ) to abandon Éconologis, the only energy efficiency program available to low income households.
Coalition denounces the termination of Éconologis, the only program aimed at reducing energy bills in low-income households
A coalition of organizations is strenuously denouncing the decision by Agence d’efficacité énergétique (AEÉ) to abandon Éconologis, the only energy efficiency program available to low income households.
December 16th, 2009 - Product Quality and Safety
Product Safety Bill weakened by the Senate, deeply regrets Option consommateurs
Option consommateurs deeply regrets the Senate’s decision to adopt an amended version of the Bill C-6, the Canadian Consumer Product Safety Act.
Product Safety Bill weakened by the Senate, deeply regrets Option consommateurs
Option consommateurs deeply regrets the Senate’s decision to adopt an amended version of the Bill C-6, the Canadian Consumer Product Safety Act.
December 2nd, 2009 - Product Quality and Safety
Health, environmental and consumer groups urge the Senate to pass Bill C-6 before holiday gift-giving season
The Senate is being urged to pass the Consumer Product Safety Act before the upcoming holiday gift-giving season and in the interest of the safety and welfare of all Canadians.
Health, environmental and consumer groups urge the Senate to pass Bill C-6 before holiday gift-giving season
The Senate is being urged to pass the Consumer Product Safety Act before the upcoming holiday gift-giving season and in the interest of the safety and welfare of all Canadians.
November 26th, 2009 - Commercial Practices
Option consommateurs
denounces five credit card practices
With the Holiday season just around the corner, Option consommateurs wants to warn consumers about certain practices used by credit cards issuers that are likely to get them deeper into debt.
Option consommateurs
denounces five credit card practices
With the Holiday season just around the corner, Option consommateurs wants to warn consumers about certain practices used by credit cards issuers that are likely to get them deeper into debt.
November 20th, 2009 - Commercial Practices
Voluntary code of conduct for credit and debit cards inadequate, says Option consommateurs
Option consommateurs believes that the code of conduct proposed this morning by the Canadian credit and debit card industry will do nothing to improve protection for consumers.
Voluntary code of conduct for credit and debit cards inadequate, says Option consommateurs
Option consommateurs believes that the code of conduct proposed this morning by the Canadian credit and debit card industry will do nothing to improve protection for consumers.
November 5th, 2009 - Product Quality and Safety
“Buy now, pay later”
Option Consommateurs launches a class-action suit against The Brick for false representations
Option Consommateurs has filed a motion to obtain the authorization to institute a class action suit against The Brick Warehouse LP, a retailer of home furnishings, appliances, electronics and mattresses doing business in Quebec as “The Brick”.
“Buy now, pay later”
Option Consommateurs launches a class-action suit against The Brick for false representations
Option Consommateurs has filed a motion to obtain the authorization to institute a class action suit against The Brick Warehouse LP, a retailer of home furnishings, appliances, electronics and mattresses doing business in Quebec as “The Brick”.
September 1st, 2009 - Commercial Practices
CWTA Code of Conduct - just smoke and mirrors, says Option Consommateurs
Option Consommateurs considers the Code of Conduct announced today by the Canadian Wireless Telecommunications (CWTA) to amount to little more than a collection of platitudes. It does not meet the needs of Canadians and does nothing to remove the major irritants in wireless communications.
CWTA Code of Conduct - just smoke and mirrors, says Option Consommateurs
Option Consommateurs considers the Code of Conduct announced today by the Canadian Wireless Telecommunications (CWTA) to amount to little more than a collection of platitudes. It does not meet the needs of Canadians and does nothing to remove the major irritants in wireless communications.
June 10th, 2009 - Food and Product safety
Aftermath of the Listeria Crisis:
Consumer Protection Must Come First, says Option consommateurs
The Canadian Food Inspection Agency must focus its activities on the protection of Canadians. This is the position on the listeria crisis which Option Consommateurs is presenting at this hour to the Sub-Committee on Food Safety of the House of Commons in Ottawa.
Aftermath of the Listeria Crisis:
Consumer Protection Must Come First, says Option consommateurs
The Canadian Food Inspection Agency must focus its activities on the protection of Canadians. This is the position on the listeria crisis which Option Consommateurs is presenting at this hour to the Sub-Committee on Food Safety of the House of Commons in Ottawa.
January 27th, 2009 - Miscellaneous
Federal Budget
Poorly targeted measures, according to Option consommateurs
Although the budget includes some measures that will benefit people with low-incomes Option consommateurs believe that the Conservative budget does not adequately protect the purchasing power of consumers.
Federal Budget
Poorly targeted measures, according to Option consommateurs
Although the budget includes some measures that will benefit people with low-incomes Option consommateurs believe that the Conservative budget does not adequately protect the purchasing power of consumers.
January 13th, 2009 - Option consommateurs
Federal Budget
Option consommateurs asks government to protect the purchasing power of consumers
Option consommateurs, the Montreal-based consumer rights organisation will be presenting their recommendations for the federal budget to Conservative James Rajotte at his invitation on Parliament Hill today.
Federal Budget
Option consommateurs asks government to protect the purchasing power of consumers
Option consommateurs, the Montreal-based consumer rights organisation will be presenting their recommendations for the federal budget to Conservative James Rajotte at his invitation on Parliament Hill today.
September 30th, 2008 - Miscellaneous
Groups Want Cabinet Minister for Consumer Protection
The Canadian Consumer Initiative (CCI) called on all federal parties to commit to establishing a Cabinet level position for protecting consumers and to increase funding for consumer organizations. Their demand is backed up by a new poll conducted by Nanos Research for CCI that reveals more than 80% of Canadians believe the appointment of a Minister for consumer protection should be a high or medium priority for the next government.
Groups Want Cabinet Minister for Consumer Protection
The Canadian Consumer Initiative (CCI) called on all federal parties to commit to establishing a Cabinet level position for protecting consumers and to increase funding for consumer organizations. Their demand is backed up by a new poll conducted by Nanos Research for CCI that reveals more than 80% of Canadians believe the appointment of a Minister for consumer protection should be a high or medium priority for the next government.
September 29th, 2008 - Food and Product safety
Nanos Poll: Canadians Call on Federal Government to Reverse Course on Failed Approach to Food Safety
According to a survey conducted by Nanos Research, commissioned by the Professional Institute of the Public Service of Canada, an overwhelming majority of Canadians are opposed to the Conservative government's plans to cut key food safety programs and to expand industry self-policing.
Nanos Poll: Canadians Call on Federal Government to Reverse Course on Failed Approach to Food Safety
According to a survey conducted by Nanos Research, commissioned by the Professional Institute of the Public Service of Canada, an overwhelming majority of Canadians are opposed to the Conservative government's plans to cut key food safety programs and to expand industry self-policing.
September 25th, 2008 - Miscellaneous
Canadian Consumer Groups React to NDP Plan to Create a Minister for Consumer Protection
Canadian Consumer Groups React to NDP Plan to Create a Minister for Consumer Protection
The New Democratic Party made an announcement on consumer protection today as part of the federal election campaign. In Kelowna, BC, NDP Leader Jack Layton said his party is committed to creating a Minister for Consumer Protection and taking a number of measures to combat gas gouging.
September 18th, 2008 - Option consommateurs
Option Consommateurs opens an Ottawa office
Option consommateurs is opening an Ottawa office staffed by Ms Anu Bose. Option consommateurs believes that this will give the organisation a presence in the capital and strengthen its ties with the public, para-public and not-for-profit sectors. This will allow the organization to more effectively represent the interests of consumers.
Option Consommateurs opens an Ottawa office
Option consommateurs is opening an Ottawa office staffed by Ms Anu Bose. Option consommateurs believes that this will give the organisation a presence in the capital and strengthen its ties with the public, para-public and not-for-profit sectors. This will allow the organization to more effectively represent the interests of consumers.
September 5th, 2008 - Commercial Practices
“Flight Rights Canada- Not Nearly Enough”
The creation of Flight Rights Canada does little to help airline passengers cope with current problems in the industry say Ottawa-based PIAC The Public Interest Advocacy Centre and Option consommateurs from Montreal. “If our government is truly interested in a fair deal for airline consumers, it must do more. It must establish what they have a right to receive without extra charge from the airline, in return for their ticket, as well as how they must be compensated for airlines canceling, overbooking flights and failing to live up to reasonable passenger expectations” said Michael Janigan, the Executive Director of PIAC.
“Flight Rights Canada- Not Nearly Enough”
The creation of Flight Rights Canada does little to help airline passengers cope with current problems in the industry say Ottawa-based PIAC The Public Interest Advocacy Centre and Option consommateurs from Montreal. “If our government is truly interested in a fair deal for airline consumers, it must do more. It must establish what they have a right to receive without extra charge from the airline, in return for their ticket, as well as how they must be compensated for airlines canceling, overbooking flights and failing to live up to reasonable passenger expectations” said Michael Janigan, the Executive Director of PIAC.
August 26th, 2008 - Food and Product safety
Food Safety – how safe is the consumer?
The massive recall of ready-to-eat meats contaminated by the bacteria listeria monocytogenes made by Maple Leaf Foods Inc at its Toronto processing plant should make government and consumers sit up and take notice says Option consommateurs, the Montreal and Ottawa-based consumer rights organisation.
Food Safety – how safe is the consumer?
The massive recall of ready-to-eat meats contaminated by the bacteria listeria monocytogenes made by Maple Leaf Foods Inc at its Toronto processing plant should make government and consumers sit up and take notice says Option consommateurs, the Montreal and Ottawa-based consumer rights organisation.
Archives
2008
July 18th, 2008 - Energy
Option consommateurs and CAA-Quebec expressed disappointment following a decision by the Régie de l’énergie du Québec, the province’s energy board, which has ordered that an amount of 3 cents per litre, representing operating costs, be included in the minimum estimated price (MEP) of gasoline for the Saint-Jérôme area for a period of 30 months, starting July 22, 2008.
June 3rd, 2008 - Commercial Practices
Following submission of the 2007 Annual Report on The Personal Information Protection and Electronic Documents Act by the Privacy Commissioner, Option consommateurs asks companies to put in place adequate measures to protect their customers against identity theft.
May 29th, 2008 - Food and Product safety
The right-to-know bill introduced today by Burnaby-New Westminster MP Peter Julian “will help Canadians make more informed decisions about their own, and their children’s health,” Mae Burrows of Toxic Free Canada and Michel Arnold of Option consommateurs said in a joint statement issued from Ottawa.
Option consommateurs and CAA-Quebec expressed disappointment following a decision by the Régie de l’énergie du Québec, the province’s energy board, which has ordered that an amount of 3 cents per litre, representing operating costs, be included in the minimum estimated price (MEP) of gasoline for the Saint-Jérôme area for a period of 30 months, starting July 22, 2008.
June 3rd, 2008 - Commercial Practices
Following submission of the 2007 Annual Report on The Personal Information Protection and Electronic Documents Act by the Privacy Commissioner, Option consommateurs asks companies to put in place adequate measures to protect their customers against identity theft.
May 29th, 2008 - Food and Product safety
The right-to-know bill introduced today by Burnaby-New Westminster MP Peter Julian “will help Canadians make more informed decisions about their own, and their children’s health,” Mae Burrows of Toxic Free Canada and Michel Arnold of Option consommateurs said in a joint statement issued from Ottawa.
2007
November 15th, 2007 - Commercial Practices
What actually goes on in a store when teenagers go out to get a cell phone? Do vendors have a particular technique to get them to buy? Do they give them all the information they need? This is what we wanted to find out when we conducted our investigation.
What actually goes on in a store when teenagers go out to get a cell phone? Do vendors have a particular technique to get them to buy? Do they give them all the information they need? This is what we wanted to find out when we conducted our investigation.
