In the Headlines
April 17th, 2013
2015 Consumers International World Congress to be held in MontrealEvent will be co-hosted by Union des consommateurs and Option consommateurs
Union des consommateurs and Option consommateurs are pleased to have been chosen to organize the 20th Consumers International World Congress
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November 28th, 2012
The 2012-2013 season of Éconologis is officially underway!Option consommateurs proudly operates the program for Greater Montreal
From now until March 2013, Option consommateurs will be offering free energy efficiency consultation visits as part of the Éconologis program. Close to 2000 low-income households in the Greater Montreal area will be able to take advantage of this service to improve the comfort of their homes and face the approaching cold-weather season head on. This year will mark the 14th season Option consommateurs has been operating the program in Greater Montreal.
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October 23rd, 2012
January 1998 Ice StormAn agreement in principle between Option consommateurs
and 4 insurance companies - More than 200,000 people could receive compensation
Option consommateurs has reached an agreement with four of the 19 insurance companies involved in a class action lawsuit launched after the ice storm crisis of 1998. The four are Belair Insurance Company, Allianz Insurance Company, Axa Assurances and ING Insurance Company of Canada (Commerce Group).
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Class Action
We criticized the retailer for luring customers with slogans such as “pay nothing for 15 months” and “no money down, no monthly payments, no interest.” In fact, the consumers who subscribed to its financing plan had to pay an “annual fee” of $35.
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Do you have a Pharmaprix Optimum card?
You may be a member of this class action
This notice concerns a class action brought by Option consommateurs against Pharmaprix, Shoppers Drug Mart, Corporation Shoppers Drug Mart, and911979 Alberta Ltd regarding changes to the Pharmaprix Optimum customer loyalty program on July 1, 2010. Option consommateurs believes these companies did not have the right to unilaterally reduce the value of points in the Pharmaprix Optimum Rewards Program.
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Did you know?
“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.
From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.
The DNCL does not cover the following calls from:
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.
From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.
The DNCL does not cover the following calls from:
- registered charities seeking donations
- political parties
- newspapers looking for subscriptions
- polling firms
- companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
