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In the Headlines

March 4th, 2014
Tanning Salons: Option consommateurs denounces major legislative deficiencies and
lack of information about risks


Option consommateurs today launched its research report entitled Spotlight on Tanning Salons. In line with its mission to defend the rights and interests of consumers, the organization conducted interviews with 45 frequent users of tanning salons and made 20 incognito visits to salons in Ontario and Quebec in order to shed light on current practices in the artificial tanning industry.
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September 11th, 2013
Ice Storm of January 1998 - Total settlement of $ 52.5 million
Approximately two million people could be compensated

Option consommateurs has obtained a total settlement of $ 52.5 million as a result of the class action following the ice storm of 1998. Approximately two million people could be compensated.
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April 17th, 2013
2015 Consumers International World Congress to be held in Montreal
Event will be co-hosted by Union des consommateurs and Option consommateurs

Union des consommateurs and Option consommateurs are pleased to have been chosen to organize the 20th Consumers International World Congress
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Class Action

Ice-Storm 1998- Agreement with 15 insurers
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Ice storm 1998 - Intact Group
Did your home become uninhabitable during the ice storm crisis of 1998? Did your home insurance policy include coverage for additional living expenses? Is your insurer one of the 19 companies involved  ?
Help us to help you !
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Pharmaprix Optimum card

Do you have a Pharmaprix Optimum card?
You may be a member of this class action

This notice concerns a class action brought by Option consommateurs against Pharmaprix, Shoppers Drug Mart, Corporation Shoppers Drug Mart, and
911979 Alberta Ltd regarding changes to the Pharmaprix Optimum customer loyalty program on July 1, 2010. Option consommateurs believes these companies did not have the right to unilaterally reduce the value of points in the Pharmaprix Optimum Rewards Program.
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Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).
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