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Our independent, non-profit organization helps you resolve a disagreement with a merchant or get a handle on your finances. And it's FREE.
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Everything you need to know about identity theft and how to prevent it
Identity theft can happen to anyone and can lead to serious financial and legal consequences. It often begins with phishing emails, fraudulent calls, or data breaches, and many victims only realize what has happened once the damage is done. How can you recognize the warning signs and protect your personal information?
Our lawyers and notary are available to assist you.
Legal service
Are you having a disagreement with a merchant and wondering what recourse you have? Do you have doubts about the legality of certain commercial practices? Would you like to know more about your rights in terms of warranties, refund policies or contracts? We're here to help you, free of charge.
Featured topic: Start the new year well informed!
Don't miss
Tipping regulations: Option consommateurs reiterates the new provisions and proposes tightening the law
Option consommateurs has issued its press release and report on tipping practices and issues observed in the field. It proposes concrete ways to improve the current framework.
Warranty of availability
You have probably experienced a situation where one of your goods broke and your only option was to buy a new one. You may have had the best intentions in the world when you wanted to repair it, but the lack of spare parts or long waiting times discouraged you. New rules are now in place to make it easier to repair your goods.