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In the Headlines

November 14th, 2011
The precautionary principal is claimed for cellular antennas on Montreal's territorry
The organizations Save our children from the microwave (SEMO), the Quebec Association against air pollution (AQLPA) and Option consommateurs (Oc) require the Canadian government to implement the recommendations of Report of the Standing Committee on Health on the health impact of microwave wireless technologies . We have to recall that the Minister of Health, Leona Aglukkaq, had 90 days to respond from the filing of the report of the Committee, held in December 2010.
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November 4th, 2011
Leading Canadian Consumer Groups Alarmed by Dramatic Increase in Wireless Complaints
Four major Canadian consumer organizations are calling for action from the federal government and the CRTC in light of soaring number of wireless complaints to the Commissioner for Telecommunications Services (CCTS).
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November 3rd, 2011
Canadian Consumer Initiative meeting with Parliamentarians on the Hill
The Canadian Consumer Initiative, a coalition of four consumer groups to safeguard consumer interests, is meeting with Parliamentarians to inform them of the current challenges facing Canadian consumers.
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Class Action

Charges for advances of funds - VISA Desjardins Credit card
3.4 Million Dollars Settlement
A Settlement Agreement has been reached in a class action instituted by Option consommateurs and Mr. Jean-François Tremblay against many financial institutions, including Desjardins, concerning cash advances fees charged on VISA Desjardins' credit cards.

This Settlement Agreement may have an impact on your rights whether you act or not.
Please read carefully this Notice.
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Ice storm 1998 - Class action for additional living expenses
Did your home become uninhabitable during the ice storm crisis of 1998? Did your home insurance policy include coverage for additional living expenses? Is your insurer one of the 19 companies involved  ?
Help us to help you !
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Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).
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