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In the Headlines

March 15th, 2016
Option consommateurs asks technology companies to better respect the privacy of consumers
In a study released today, Option consommateurs believes that companies that offer free online services such as Google, Facebook, Microsoft and Yahoo– infringes on the privacy of consumers. These companies collect too much personal information, they inadequately informs users of their practices and they do not offer them effective tools to withdraw their consent.
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November 27th, 2015
Retirement planning tools offered by financial institution
Option consommateurs raises some problems

Do consumers receive sound advice when it comes to retirement planning? While financial institutions are the main source of information for consumers on this issue, Option consommateurs found some problems regarding the information on retirement planning provided by financial institutions in brochures, website and videos.
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September 28th, 2015
Harmonization of consumer protection standards
Option consommateurs wants consumers to be better protected

Improve the protection of consumers when they buy online from a merchant located in another province. Study the possibility of harmonizing gift card regulations while including the most protective practices. Prohibit mandatory arbitration clauses in consumer contracts in all the provinces. These are some of the recommendations that can be found in the report entitled “The views of Canadians on the harmonization of consumer protection standards” released today by Option consommateurs.
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Class Action

Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).
Dissatisfied with services rendered by your electricity or natural gas provider?
If you already filed a complaint regarding this issue, Option consommateurs wants to hear from you!
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