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In the Headlines

September 28th, 2015
Harmonization of consumer protection standards
Option consommateurs wants consumers to be better protected

Improve the protection of consumers when they buy online from a merchant located in another province. Study the possibility of harmonizing gift card regulations while including the most protective practices. Prohibit mandatory arbitration clauses in consumer contracts in all the provinces. These are some of the recommendations that can be found in the report entitled “The views of Canadians on the harmonization of consumer protection standards” released today by Option consommateurs.
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May 20th, 2015
Long-Term Financing
Look before you leap!

You are offered eight years to pay for your car, four years to pay for your furniture, fifteen years to pay for your pool…That is tempting! But is this a good idea? The answer to these questions is no according to a study published today by Option consommateurs, which was made possible through a financial contribution by the Office of Consumer Affairs of Industry Canada.
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April 29th, 2015
Food Deserts
Option consommateurs offers comprehensive solutions for an improved access to food

In order to increase, in a sustainable way, access to healthy and affordable foods and to counter food deserts, it is important to improve social measures for people living in these areas, integrate food security into public policy at all levels of governments and to recognize the right to food. These are the conclusions from a report published by Option consommateurs, which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada. The findings were presented to a group of twenty key players working in the field.
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Class Action

Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).

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