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In the Headlines

July 8th, 2016
Système anti-pollution : Option consommateurs négocie avec Volkswagen
Après les révélations concernant les émissions polluantes des véhicules Volkswagen, Option consommateurs a déposé un recours collectif au nom des consommateurs du Québec. Des négociations sont actuellement en cours avec l’entreprise pour les véhicules équipés d’un moteur de 2,0 litres.
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July 7th, 2016
A Moment of Privacy: Monitoring Data
In this fourth video from our series A Moment of Privacy, Heidi Bohaker, associate professor at the University of Toronto, presents the report Seeing Through the Cloud: National Jurisdiction and Location of Data, Servers, and Networks Still Matter in a Digitally Interconnected World.

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June 30th, 2016
A Moment of Privacy: Youth and Privacy
In this third video from our series A Moment of Privacy, Matthew Johnson, director of education at MediaSmarts, presents the report Young Canadians in a Wired World, Phase III.

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Class Action

Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).
Vous êtes âgé de 65 ans ou plus? Vous avez besoin d’aide afin de résoudre des difficultés budgétaires ou juridiques en droit de la consommation?
Si vous habitez dans la région de Montréal, vous pourriez recevoir la visite d’un avocat conseiller budgétaire.
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Vous êtes un consommateur et n’arrivez pas à vous entendre avec un commerçant?
Vous êtes un commerçant et avez un conflit avec un consommateur? Pour arriver à une solution satisfaisante, vous pouvez participer au projet pilote de médiation d’Option consommateurs.
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Recevez par courriel l'infolettre d'Option consommateurs pour vous tenir au courant de nos démarches et de nos dernières enquêtes. Cliquez ici pour vous inscrire.

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