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In the Headlines

April 9th, 2015
Offers of credit to newcomers
Option consommateurs raises a red flag

Easy access to credit can increase the level of indebtedness of newcomers to Canada. This is the takeaway from a new study published by Option consommateurs which was made possible through a financial contribution from the Office of Consumer Affairs of Industry Canada.
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March 13th, 2015
Virtual Debit Cards
A flexible method of payment, an inadequate legal framework

Do you know whether you can use your debit card to buy things online? It might be the case. Many Canadians have a virtual debit card, which can be defined as a debit card that allows them to have access to the visa network to buy items online.
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February 23rd, 2015
Canadians to get money back for overpriced electronics as part of $80M class action settlement
If you bought an electronic device between 1999 and 2002, then you almost certainly paid too much for it. Now Canadians can get their money back simply by filling in a form on themoneyismine.ca. No receipt or proof of purchase is required to claim the minimum $20 compensation.
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Class Action

Did you know?

“Do not call me!”
In order to not receive telemarketing calls, you can register your residential telephone number, your cellular, your fax number and your VOIP service for free on the National Do-Not-Call Registry (DNCL). It will remain on this list for three years, and maybe re-entered when the 3 years have passed.

From now on, telemarketers will be forbidden from calling numbers on the DNCL, subject to certain exceptions. If you receive a commercial call and your phone number has been registered for more than 31 days, you can lodge a complaint with the operator of the national DNCL online at www.LNNTE-DNCL.gc.ca or by calling at 1-866 580-DNCL. The companies who do not follow the rules can receive a penalty of up to $15,000 per infraction.

The DNCL does not cover the following calls from:
  • registered charities seeking donations
  • political parties
  • newspapers looking for subscriptions
  • polling firms
  • companies that have had a “commercial relationship” with a household within the previous 18 months or companies that the customer contacted for information during the last 6 months
These organizations, not subjected to the DNCL, must hold their own list of exclusion. You can ask the telemarketer to register your phone number on it. Then they will have 31 days to update their list and will have to store this information for 3 years. If you continue to receive nondesired calls, you can file a complaint with the CRTC under the law of unsolicited telecommunications (Part III: Telemarketing Rules).

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